Contact Alert

If you have been in close contact with a person infected with COVID-19, here are some things you need to do now to protect yourself, your family, and other people around you:

  1. Call COVID-19 Health Line on +682 54885 for advice about what to do next
  2. Wear a face mask or face covering if you have one
  3. Go straight home and self-quarantine away from others
  4. Don’t go to work or school
  5. Don’t use public transport

Learn more about the app

CookSafe+ is a Contact Tracing app using smart phone Bluetooth technology, based on the Apple/Google Exposure Notification System (ENS). CookSafe+ is designed for people located in the Cook Islands but is compatible with the New Zealand Covid Tracer app. 

Bluetooth tracking allows you to receive an alert if you have been near another app user who tests positive for COVID-19. Once you have turned CookSafe+ Bluetooth tracing on, it works by sending out a private and secure random ID code to nearby phones.

The Bluetooth tracking function records how close the other phone was, and for how long. The phones you come into contact with will need to have Bluetooth tracking turned on as well. This means that when someone tests positive for COVID-19, they can send an anonymous notification containing all the random IDs their phone has sent out over the past 14 days. 

If your phone recognises any of these IDs, and you had been close enough for long enough to be at risk of exposure, you’ll receive an alert. This alert will advise you on what to do to keep yourself and your family safe.

Frequently asked Questions

CookSafe+ is a Contact Tracing app using smart phone Bluetooth technology, based on the Apple/Google Exposure Notification System (ENS). CookSafe+ is designed for people located in the Cook Islands, but is compatible with the NZ Covid Tracer app. Bluetooth tracing allows you to receive an alert if you have been near another app user who tests positive for COVID-19.

Once you have turned CookSafe+ Bluetooth tracing on, it works by sending out a private and secure random ID code. The Bluetooth tracing function records how close the other phone was, and for how long. The phones you come into contact with will need to have Bluetooth tracing turned on as well. This means that when someone tests positive for COVID-19, they can send an anonymous notification containing all the random IDs their phone has sent out over the past 14 days. If your phone recognises any of these IDs, and you had been close enough for long enough to be at risk of exposure, you’ll receive an alert. This alert will advise you on what to do to keep yourself and your family safe.

The current CookSafe does not require an individual to carry a device, only a card. People ‘Tag-in’ to public premises, and their number is timestamped and uploaded to a secure database. Tracing of contacts requires inspection of that database by the Ministry of Health, to identify other individuals present at the specified premises during the same time period. The current CookSafe does not directly record casual contact between individuals

Yes. Bluetooth tracing is not intended to replace our existing contact tracing processes or the CookSafe QR codes. You still need to scan your QR codes to keep track of where you’ve been. Bluetooth tracing is an added tool — it helps keep track of the people we’ve been near.

The CookSafe+ app can be downloaded from the Google PlayStore, or the Apple Appstore, on most smartphones.

To use Bluetooth tracing you will need iOS13.5 or later if you have an iPhone, or Android 6.0 or later if you have another phone. Android devices must also support Google Play Services and Bluetooth Low Energy to use Bluetooth tracing. Phones with older operating systems cannot provide Bluetooth tracing because they do not have the Apple/Google Exposure Notification Framework.

Only one can operate at a time. If you have another Bluetooth contact tracing app on your phone (e.g NZ Covid Tracer App), first turn off Bluetooth tracing on that app, before turning on Bluetooth tracing in CookSafe+ . There is no need to uninstall other apps.

When you enable Bluetooth tracing, your privacy is always protected — it cannot share your location, your name or anything else about you. Bluetooth tracing also does not record who you came into contact with, or where you were. This means if you receive an alert because you came into contact with someone who tests positive for COVID-19, no one but you knows you have received it. All the contact tracing information you collect with the app is held securely on your phone, and it’s always your choice what information you choose to share.

If you are a visitor to New Zealand or the Cook Islands you should switch to the app of the country you are visiting, to ensure that you receive relevant health advice and contact details. Contact history and notifications will continue even if you switch between the NZ Covid Tracer app and CookSafe+.

Call 20925, or email support@cooksafe.info, or visit the CookSafe Support Office at the Chamber of Commerce in Tutakimoa Rd, Avarua.

Download the CookSafe+ app now

Contact the CookSafe team on +682 20925 or email cooksafe@commerce.co.ck