When receiving health services
RESPECT
You should always be treated with respect. This includes respect for your culture, values and beliefs as well as your right to personal privacy.
FAIR TREATMENT
No one should discriminate against you, pressure you into something you do not want to do or take advantage of you in any way.
DIGNITY AND INDEPENDENCE
Services should support you to live a dignified, independent life.
PROPER STANDARDS
You have the right to be treated with care and skill and to receive services that reflect your needs. All those involved in your care should work together for you.
COMMUNICATIONS
You have the right to be listened to, understood and receive information in whatever way you need. When it is necessary and practical, an interpreter should be available.
INFORMATION
You have the right to have your condition explained and be told what your choices are. This includes how long you may have to wait, an estimate of costs and likely benefits and side effects. You can ask any questions to help you to be fully informed.
IT’S YOUR DECISION
It is up to you to decide. You can say No or change your mind at any time.
SUPPORT
You have the right to have someone with you to give you support in most circumstances.
TEACHING AND RESEARCH
All these rights also apply when taking part in teaching and research.
COMPLAINTS
It is OK to complain, your complaints help improve the health service. It must be made easy for you to make a complaint, and it must not have an adverse effect on the way you are treated.