Policies and Guidelines

Patient Referral Policy 2026

This Policy outlines patient referrals processes for urgent medical evacuations domestically (from the Pa Enua to Rarotonga) and internationally (to New Zealand). The Policy also outlines the eligibility criteria of persons for urgent medical evacuation at the cost of Te Marae Ora

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Incidents and Grievances Reporting Policy

Te Marae Ora Ministry of Health Cook Islands (TMO) is committed to providing safe, transparent and accountable system for managing incidents and grievances. This mechanism ensures that all incident and grievance are documented, investigated and resolved fairly, fostering a culture of safety, learning and continuous improvement

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